How to return a product?
In accordance with the Consumer Protection Act and the terms of the return, Give you the product is returned within 14 days in case you change your mind or the product is defective , But is has to be on its original condition without a scratch with its Full Packaged (Foam-cartons-bags-drivers-brochures attached), just call our customer services to confirm your request of returning the product.
What is the period do I have to return the product?
All items can be returned under certain conditions which is Give you the product is returned within 14 days in case you change your mind or the product is defective, But is has to be on its original condition without a scratch with its Full Packaged (Foam-cartons-bags-drivers-brochures attached), can be returned within a period of 14 days for defective products from delivery date.
What if the product crashes within the warranty period?
We accept returns up to 14 days for defective products from the delivery date. If you face this situation, after the 14 days we advise you to contact the manufacturer if the product has a warranty.
What are the terms of the product out of warranty?
The product considered out of the warranty in case there is a Scrape or scratch in the serial number or model number or the product Number or any of the original product data, or the defect was Misuse like Falling on the ground or on the water.
What happens if lost one of the product's accessories?
Unfortunately in this case the product cannot be returned, but it is still in the warranty period with the manufacturer after the 14th days of our returning policy.
What happens if there is a scratch in the device and a malfunction occurs in the warranty period?
In case it was an IT product of damage or scratches in the product company inspected the product virtual examination with the naked eye only if receipt is not considered matching product warranty terms only after the response of the dealer within 15 days from the date of receipt.
In case it was any other category such as small & large home appliance or mobiles, there will be no returning for the product unfortunately, but it is still in the warranty period with the manufacturer after the 14th days of our returning policy.
How can I refund my money?
You will receive 100% refund for your item without delivery fees with the same way you paid with, if we delivered a damaged, defective, wrong item or if you simply changed your mind, but the item must be sealed in and at its original state
What are the 14-day return policy?
The 14-day return policy is characterized by the fact that the product can be returned through the amart.com.eg in the event that the product is in the original condition as it was received, either in the case of opening or using the product, it is directly referred to the supplier through the warranty certificate and the invoice attached with the product and the deal is Between the supplier and the customer directly.
Our goal is your satisfaction and we always seeking to develop our services and providing the best shopping experience for you. For any other queries, do not hesitate to contact us